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J W Gray & CoIncorporating Tod's of Lerwick
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Head Office & Depot;
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Why do I need an accountAccess to our warehouses is restricted to account holders only. Who can open an account?Regular Cash & Carry or Credit Accounts are only available to 'Trade'
customers but, as with all rules, there are exceptions. How do I open an account?To open a regular Cash & Carry or Credit Account, please contact
our Customer Services team. How do I place an order?Credit Account holders can place an order by telephone, fax or email. Order forms and standard email templates are available from our Customer Services team. Can I collect my order in personYes, customers are welcome to visit our warehouses to collect their orders. When do J W Gray deliver to my area?J W Gray deliver to all mainland areas of Orkney & Shetland on a regular basis. Please contact our Customer Services Team for delivery times to your area. There may be a problem with my delivery/invoiceIf you have a problem with a delivery or invoice, contact our Customer Services team who will be able to assist you. There may be a problem with my account/statementOur Customer Services team should be able to help you in most cases but, they may refer your problem to our Accounts Manager. |